ServiceNow Platform Developer
Location: Atlanta, GA. Hybrid Work Model (Onsite at least 3 days per week)
Duration 12Months +
Role Overview:
The ServiceNow Platform Developer will play a key role in driving platform governance, strategic planning, and advanced development for the Client Corporation’s IT department. This position is responsible for enhancing and supporting a wide range of ServiceNow capabilities, including CMDB, Discovery, Service Mapping, Asset Management, Service Catalog, and Service Portal Development. The ideal candidate will have extensive technical experience and a collaborative, innovative mindset, with a strong focus on optimizing service management practices and aligning platform capabilities with business goals.
This role requires a proactive, self-starting team player with the ability to lead initiatives, mentor team members, and ensure seamless delivery of platform enhancements and support. The position includes a scheduled rotation for 24x7x365 coverage and a hybrid work arrangement (onsite 3 days per week, remote 2 days).
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Key Responsibilities:
Platform Leadership & Governance:
• Align platform development with business and IT strategies, providing technical leadership to the platform team and senior management.
• Design and maintain a comprehensive architectural view of the platform, ensuring alignment with best practices.
• Oversee platform governance, guiding the development team and ensuring adherence to priority demands and project goals.
• Lead technical escalations, responding to defects, incidents, and service-impacting issues with timely resolution.
Development & Enhancement:
• Design, develop, and maintain ITSM features such as Incident, Change, Problem, Service Catalog, Service Portal, and Service Mapping.
• Create and manage custom Business Rules, UI Actions, UI Policies, Client and Server Scripting, Roles, MID Servers, and SLAs.
• Implement platform upgrades, including planning, testing, and certification of integrations and business processes.
• Enhance and extend out-of-box and custom platform features, including scoped applications and external integrations.
Integration & Automation:
• Design and develop integration endpoints using OAuth, Basic, and HMAC authentication methods.
• Create web services for inbound and outbound transactions using RESTful APIs, JSON, HTTP, SSL, XML, and GIT.
• Build and maintain connections using Integration Hub to connect ServiceNow with proprietary and non-proprietary applications.
• Develop, test, and deploy technical processes, including scheduled jobs, import sets, transform maps, UI design, and platform notifications.
Service Management & Optimization:
• Lead efforts to mature the CMDB, Discovery, and Asset Management practices, ensuring data integrity and alignment with industry standards.
• Conduct health checks, monitor system performance, and proactively address potential issues to maintain optimal platform functionality.
• Mentor and guide vendors and internal team members in the development and maintenance of the ServiceNow platform.
• Develop and maintain scripting and Service Catalog Items using Flow Designer for varying levels of complexity.
Collaboration & Support:
• Collaborate with Enterprise Architecture, Platform Product Owners, and other stakeholders to design and implement platform solutions.
• Participate in process development workshops and requirements gathering activities.
• Provide technical support, problem resolution, and proactive troubleshooting for production and process issues.
• Engage in on-call support rotations, handling incident resolution and problem determination as needed.
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Qualifications:
Education:
• Bachelor's Degree in Information Technology or a related field (Advanced Degree preferred).
Experience:
• 5+ years of experience in supporting and implementing ServiceNow in large IT environments.
• 3+ years of experience optimizing service management, CMDB, and Asset Management practices.
Technical Skills:
• Proficient in ServiceNow Tokyo or higher versions.
• Expertise in Agile (SCRUM) Development Methodology and SDLC.
• Advanced knowledge of ServiceNow platform capabilities, including:
o ITSM, ITOM, CMDB, Discovery, Service Mapping
o Cloud Provisioning and Governance (AWS, Azure, GCP)
o HAMPro, SAM, SecOps, and IRM modules
o Strategic Portfolio Management and Performance Analytics
• Experience with programming languages (JavaScript, XML, HTML, CSS, Angular) and API integration (REST, SOAP).
• Familiarity with industry-leading Event Management tools.
• Strong problem analysis skills, including scripting and automation (Unix shell scripting, PowerShell, Python).
Certifications (Preferred but Not Required):
• ServiceNow Certified Administrator, Developer, or Implementation Specialist.
• ITIL Foundation Certification (v4 preferred).
• IAITAM Certifications (CAMP, CSAM, CITAM, CHAMP).
• CMDB/Discovery/Service Mapping Fundamentals.
Soft Skills:
• Strong written, oral, and interpersonal communication skills.
• Ability to mentor team members and lead development efforts across multiple workstreams.
• Effective time management and adaptability to changing priorities and objectives.
• Public speaking skills to lead presentations and discussions with technical and non-technical stakeholders.
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Additional Responsibilities:
• Ensure system integrity by testing and deploying updates across multiple browsers and devices.
• Collaborate with functional groups to prevent disruptions to other systems during updates.
• Lead small and medium-scale deployments, including planning, testing, and release management.
• Continuously review and improve existing configurations, addressing potential issues proactively.
• Participate in process improvement initiatives to enhance platform capabilities and reduce downtime.
